Privacy Policy

We collect the following categories of information:

• Account information: email address, name, and authentication metadata from your sign-in provider.
• Uploaded documents: soil and DRIS report PDFs you upload to generate an agronomy report, along with the reports and supporting outputs we produce from them. You are responsible for ensuring you have the legal right to upload and process these files.
• Run metadata: farm name, block name, file count, measurements extracted, status, and timestamps for each report run.
• Usage data: dashboard actions, page visits, and session identifiers used to operate the product.
• Support communications: messages you send to our support team.
• Billing data: transaction records and payment status. Payment card details are handled entirely by our payment processor. We do not store full card numbers.

• Process your uploaded soil and DRIS reports to generate agronomy reports.
• Display run status, file counts, measurements extracted, and download links in your dashboard.
• Process billing for usage and manage your account.
• Send service emails related to your account, billing, and product updates.
• Respond to support requests.
• Investigate incidents, prevent abuse, and improve reliability.
• Improve and develop our products and services, including the accuracy and performance of our agronomy report generation systems.

We share data with third-party service providers that help us operate the product, including cloud infrastructure providers (such as AWS, Azure, or Google Cloud), AI model providers (such as OpenAI, Anthropic, and Google), payment processors, email delivery services, and error monitoring tools. These providers process data on our behalf and are bound by appropriate data protection agreements. We may change providers from time to time without notice.

We do not sell your personal information. We do not share your uploaded files or generated reports with third parties for advertising purposes.

We may disclose information when required by law, to enforce these terms, or to protect the rights, property, or safety of STEM Agronomy, our users, or others.

The standard STEM Agronomy service runs on shared infrastructure. Customers requiring an isolated environment can use the Private Deployment option, in which the STEM Agronomy software runs inside the customer's own cloud environment. Under Private Deployment, the customer is responsible for the agreements with the cloud infrastructure providers and AI model providers they choose to use.

To discuss Private Deployment, contact support@stemagronomy.com.

We retain account, billing, and run data while your account is active. You can delete projects, runs, and uploaded files from your dashboard at any time.

If you delete your account, we apply a 30-day soft-delete period before permanent deletion of your uploaded files, runs, and generated reports, unless longer retention is required by law or for legitimate security or accounting needs. You may export your reports at any time before deletion.

We use technical and organizational safeguards designed to protect your data, including:

• Files are stored in encrypted object storage accessible only via authenticated requests.
• Uploads and downloads happen over encrypted (TLS) connections.
• Access to production systems is limited to authorized personnel.
• Payment processing is handled by our payment processor. We do not store card numbers.

No method of storage or transmission is perfectly secure. Absolute security is not guaranteed.

• Access and update your account information in your account settings.
• Delete projects, runs, and uploaded files from your dashboard at any time.
• Delete your account at any time from your account settings.
• Export your reports before deleting your account.
• Unsubscribe from non-essential marketing emails using the unsubscribe link in any such email.

To make a privacy request, contact support@stemagronomy.com from the email associated with your account.

If you are a resident of a US state with applicable privacy legislation (such as California, Colorado, Connecticut, Virginia, or similar), you may have additional rights including the right to access, correct, or delete your personal information, and the right to opt out of certain data sharing.

We do not sell personal information. We do not use personal information for targeted advertising.

To exercise your rights, contact support@stemagronomy.com. We will respond within the timeframes required by applicable law.

STEM Agronomy and its service providers may process data in countries outside your residence. We use contractual and operational safeguards designed to protect transferred personal data.

STEM Agronomy is not intended for individuals under 18, and we do not knowingly collect data from children. If you believe a child has provided us personal information, contact support@stemagronomy.com.

We may update this Privacy Policy. The effective date above indicates the current version. Continued use of the service after updates means the updated policy applies. We will notify users of material changes by email or in-product notice.

All inquiries: support@stemagronomy.com